Code of Conduct

Last updated: 1 November 2026

This code describes how Mughal Education Consultants works with students, families and universities. It applies to everyone who represents us and to every enquiry we handle. It is written to be checked against — by a student, a parent or a university's agent-relations team.

1. Our role

Mughal Education Consultants is an education consultancy and travel agency based in Dina, Pakistan. We help students explore universities in North Cyprus and prepare applications, and we provide travel assistance.

Admission, scholarship and visa decisions belong to the university and the relevant authorities. We do not describe ourselves as an official agent, representative or partner of any university unless a written agreement is in place. We do not use a university's name, logo or branding to suggest official status without written permission.

2. Accurate information

We describe programmes, entry requirements, intakes, deadlines and fees using information supplied by the university or published by it. When information may have changed, we tell the student to confirm it with the university before relying on it.

We do not invent or exaggerate rankings, accreditation, scholarship percentages, graduate outcomes, class sizes, campus facilities or acceptance rates. If we do not know something, we say so and find out.

3. No guarantees

We never promise admission, a scholarship, a tuition discount, a visa, a residence permit or any other outcome. We explain what a student's profile suggests and what the process involves, but the decision is not ours to make.

We do not accept payment in exchange for a guaranteed outcome, and we do not suggest that a fee to us improves a student's chances.

4. Genuine documents only

Students must provide their own genuine academic records, certificates, translations, identity documents and financial evidence. We check that files are complete, legible and consistent, and we tell the student what is missing.

We do not create, edit, translate in a misleading way, or submit falsified documents. If a student asks us to, we decline and end the engagement. If we discover a document has been altered, we do not proceed with the application.

5. Fees and money

Any service fee we charge is explained to the student in advance, in writing, before they commit. We say clearly what the fee covers and what it does not.

University tuition and other institutional charges are set by the university. We never present them as our own fee, and we do not collect money on a university's behalf unless a written agreement specifically allows it and the university has confirmed the arrangement.

6. Student information

We collect only what an enquiry or application needs, and we explain why we are asking. We do not request passport copies, identity documents, bank details or payment card information through this website.

Student details are shared with a university only to support the application the student has asked us to help with. We do not sell student data, and we do not send bulk marketing lists to universities or third parties. Our Privacy Policy explains this in more detail.

7. Marketing and branding

Our marketing describes our own services honestly. We do not publish invented testimonials, fake student stories, fabricated success rates or claims of partnerships that do not exist.

We use a university's name descriptively — for example, to identify a programme a student is asking about — and we follow any brand or marketing rules the university provides once an agreement is in place.

8. Communication

We aim to reply to enquiries during business hours and to keep students informed at each stage. We do not pressure students into a decision, and we do not contact them repeatedly after they ask us to stop.

Where a university sets a deadline or a document requirement, we pass it on accurately and encourage the student to meet it rather than asking the university for exceptions.

9. Safeguarding

A student's welfare matters more than any application. Some applicants are under 18 when they first contact us, and we handle those enquiries with that in mind.

• We ask applicants under 18 to involve a parent or guardian in the enquiry and in any decision that follows;
• We do not collect or share a young applicant's personal details beyond what the enquiry or application needs;
• We do not arrange one-to-one meetings with under-18 applicants without a parent or guardian being welcome to attend;
• If we have a concern about a student's safety or wellbeing, we raise it with the student and their family, or with the appropriate authority where that is not appropriate, and we pause work until it is addressed.

10. Ethical recruitment

Recruitment should serve the student, not the commission. We apply the following rules to every enquiry:

• We do not tell a student that a payment to us is required by a university when it is not;
• We do not present a university's own free application process as a paid service of ours;
• We do not encourage an applicant to overstate their qualifications, or to apply for a programme they are clearly not eligible for;
• If a university pays us commission, we tell the student that this is how we may be paid if they ask, and we do not let it decide our advice.

11. Conflicts of interest

If we would benefit from a student choosing one option over another, we say so. We do not steer a student towards a university, programme or travel booking because it pays us more, without making that clear.

We do not accept gifts or incentives that could affect the advice we give.

12. Complaints

If a student, family member or university believes we have not met this code, we want to hear about it. Contact us with the details and we will acknowledge the complaint, look into it and respond.

If a complaint relates to a university's own decision or process, we will explain what we can and help the student raise it with the university directly.

13. Review

We review this code when our services change and at least once a year. The date at the top of this page shows when it was last updated.

Contact

Questions about this code, or about working with us as a university partner, can be sent to mughaleducationconsultancy@gmail.com or by phone and WhatsApp on +90 548 841 47 75.

Mughal Education Consultants, Mirza House, Mohallah Masoom Shah, Dina, District Jhelum, Pakistan.